Please need serious and professional help! Hello! I am working on an \"object or

Question

Please need serious and professional help!

Hello! I am working on an "object oriented analysis and design" Project. I would really need your sincere help in creating a vision document for this project.

The Things That I require in the "vision document" is:

1. Product Overview

[This section provides a high level view of the product capabilities, interfaces to other applications, and system configurations. This section usually consists of three subsections, as follows:

•          Product perspective

•          Product functions

•          Assumptions and dependencies]

1.1   Product Perspective

[This subsection of the Vision document puts the product in perspective to other related products and the user’s environment. If the product is independent and totally self-contained, state it here. If the product is a component of a larger system, then this subsection needs to relate how these systems interact and needs to identify the relevant interfaces between the systems. One easy way to display the major components of the larger system, interconnections, and external interfaces is with a block diagram.]

1.2   Summary of Capabilities

[Summarize the major benefits and features the product will provide. For example, a Vision document for a customer support system may use this part to address problem documentation, routing, and status reporting without mentioning the amount of detail each of these functions requires.

Organize the functions so the list is understandable to the customer or to anyone else reading the document for the first time. A simple table listing the key benefits and their supporting features might suffice. For example:

Description of the Project: (for your help to understand)

Title: Islamabad Electric Supply Company (IESCO) Online System   

1)      Purpose and Idea:

This system is needed to help ensure that the IESCO electric company keeps record of all the incomings and outgoings transactions within and outside the company. The company also needs to keep track of all the customers and their bills. The company will also store the information of the employees working in the company. The employee’s detail such as salary and attendance will also be stored as well. This system decreases a significant amount of paper work and removes human errors while doing transactions.

2)      Aim:

The system is designed after various incidents that happened all across Pakistan where companies lost their important data and faced serious financial damage. We have seen a lot of times whenever a company or firm catches fire; all the important paperwork is lost. So to reduce the company’s cost and damage this system will be designed. This system also ensures that no employee makes unwanted changes in the company’s private data. Since, all the data would be loaded into the system, the user can verify his/her record by searching for it. Whenever an employee puts in a query the system shows result within no time which saves a lot of time. Another important advantage of this system is that if customers inquire about their bills they must be able to view it and pay it online. An invoice must also be generated when any kind of transaction is performed.

Scope:      

IESCO (Islamabad electric supply company) online system enables customers to view their billing and online payments of their respective account. It also includes employee’s personal details as well as his attendance details, which can be monitored by his seniors. IESCO online system manages the human resource requisite with quality and efficiency by decreasing the labor work for both the employees as well as customers. The major task of the system is to build an automated error free online system. This can be used for future statistics in order to calculate the data and can be further used thus easily optimizing the high degree standards of electric supply and its values, customer details, and employee details

Objectives:

IESCO online automated system will be developed to maintain the billing record of customers and details such as salary, attendance of company’s employees. The primary users of this system will be customers and employees who are managing the system. It will provide a GUI interface to handle different billing operations performed by online customers and queries of company’s employees (both technical staff and managerial staff). The system is targeted to achieve accurate and consistent data, elimination of data redundancy to some extent, and to avoid human errors.

Problem Statement:

As we have seen over the past decade that there are many problems with the online electricity bill payments. The foremost issue is that sometimes bills get shuffled on different addresses and people have to face a lot of trouble. This system offers a unique feature that is if any customer does not get his/her bill until two days before the given due date by post, he/she can complain online and can get his/her bill to be paid online. Second, the system will ensure that there are no human errors involved in the calculation of final bill to be paid by any customer. Third, it would be easy to trace all the people who do not pay their bills and still use electricity by unfair means while still being registered customers of IESCO. Finally, people often lose their previously paid bills so this system offers complete security that all the previously paid bills of customers are saved along with their payment dates. Also, employee details will be stored, which will facilitate the employees to see their progress.

Description:

The system will consist of back end data structures (classes) to store all the information and a graphical user interface (GUI). There will be separate sections for customers and company’s employees. It will also provide total security to all the company’s critical data as no one would be able to access the system other than company’s staff.

Table 4-1 Customer Support Svstem Customer Benefit Supporting Features New support staff can quickly get upKnowledge base assists support personnel to speed in quickly identifying known fixes and workarounds Customer satisfaction is improvedProblems are uniquely itemized, classified because nothing falls through the cracks. and tracked throughout the resolution process. Automatic notification occurs for 3sues Management can identify problemTrend and distribution reports allow high level review of problem status areas and gauge staff workload Distributed support teams can workReplication server allows current database together to solve problems. information to be shared across the enterprise Knowledge base can be made available Customers can help themselves, lowering support costs and improving over the Internet. Includes hypertext response time search capabilities and graphical query engine

Explanation / Answer

1. Product Overview:

Islamabad Electric Supply Company (IESCO) Online System is a portal which will digitize the operations and services provided by the company. This online portal will serve as an interface between knowledge base of the company, data and the customers / employees.

The online system facilitates the company to segregate and centralize their data at the same time. This makes it easier for the organization to function in a much more transparent way. In new past we have seen multiple instances of employees somehow tampering the data such as attendance, which questioned the integrity and how the company functions. Data can be retrieved easily by querying the system, and also be corrected in case of any existing error. This removes a lot of paper work and human effort which can be now channelized for better productivity and customer experience. Company has also lost valuable data during accidents and calamities such as fire. Now data being persisted at a central knowledge base or server system can save the company a lot of money. Overall, incorporating such a digital platform, also reflects a positive attitude that the company has and shows its effort to keep pace with the modernization. Accounting all kinds of in-out transactions, will facilitate the higher authorities of the company to channelize their resources ( both human resource and finance) for the greater good.

Un-authorized usage is another reason which shots down the progit of the company. IESCO touches down on that front as well, by authenticating only registered customers and extending their services only to the authorized consumers.

Apart from company’s scheme of things, this is online system will provide the customers with an enhanced service. A customer will have a profile on IESCO, thus give him access to all his personal data. Billing process has been revamped in accordance to provide the customers a smoother and hassle free experience. Consumption logs, past bills, option for easy online payment, are a few of the offerings for IESCO to the customers.

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