Which of the following statements regarding TQM concepts is TRUE ? A Quality Cir
ID: 388433 • Letter: W
Question
Which of the following statements regarding TQM concepts is TRUE?
A Quality Circle requires labor and management to work together to define standard performance measures for production processes.
Employee Empowerment relies on employee inspection to ensure the production of a high quality product.
Benchmarking is used to translate technical requirements for a product’s design into manufacturing instructions.
Having a customer focus is the single, most important concept underlying TQM.
a.A Quality Circle requires labor and management to work together to define standard performance measures for production processes.
b.Employee Empowerment relies on employee inspection to ensure the production of a high quality product.
c.Benchmarking is used to translate technical requirements for a product’s design into manufacturing instructions.
d.Having a customer focus is the single, most important concept underlying TQM.
Explanation / Answer
d) Having a customer focus is the single, most important concept underlying TQM
Focus on customer
When using total quality management it is of crucial importance to remember that only customers determine the level of quality. Whatever efforts are made with respect to training employees or improving processes, only customers determine, for example through evaluation or satisfaction measurement, whether your efforts have contributed to the continuous improvement of product quality and services.
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