Lanie is the ceo at Mcdonald\'s, and strives to have a comprehensive view of the
ID: 390166 • Letter: L
Question
Lanie is the ceo at Mcdonald's, and strives to have a comprehensive view of the org. at all times by utilizing a balanced scorecard approach. One area that Lanie focuses on specifically is the internal processes that involve employee skills, quality and productivity. Lanie usually does quick assessments of what her employees do to meet their customers expectations that include ease of ordering, delivery time, etc. Lanie's focus is best described as what?
A. innovation prospective, b. strategy map approach C. internal business perspective, D. internal business perspective e. evidence based management
Explanation / Answer
Assessing what the employees are doing inorder to meet the demands of the customers and satisfying them with best quality and time management is called internal business perspective. In this mode analysis is doen on internal factors of waht is being done and how it is being received by the customers. Lanie is doing the same thing with her employees and hence is following internal business perspective. The answer is internal business perspective.
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