As a system administrator for a market research firm, your know that your server

Question

As a system administrator for a market research firm, your know that your servers are your bread and butter. Your panelists cannot access survey and complete them, your customers cannot access study summaries and research results, your employees cannot access their documents, your accounting department cannot bill customers, and you cannot be paid.

You decide that you need a disaster recovery plan. Not sure where to start, you decide to ask the team what they need and what are the vital systems they need restored in case of a disaster. Describe your plan for the type of questions to ask, for the design of the network, the location of the servers, the time needed to restore the services, the notification and communication plan.

Explanation / Answer

Answer)

The servers are the bread and butter of the market research firm as they are the main thing behind your business and company. Thus, without the server there are consequences as mentioned:

panelists cannot access survey and complete them

your customers cannot access study summaries and research results

your employees cannot access their documents

your accounting department cannot bill customers

you cannot be paid

Thus we need to create a disaster recovery plan for the process of the business we are following and to create a backup plan. We need to ask the customers, employees, accounting departments about what they need and what are the vital systems they need restored in case of a disaster. So we need to ask the questions for creating and understanding what is required for the disaster recovery plan such as:

a) We need to know the cost of the data loss or the downtime for the business or how the server downtime experienced is impacting the business and cost to the business and loss to it.

b) Which are the data that requires protection in the levels such as:

Critical

Good to have

Not too critical

Separate scenarios maybe separate for each of these categories.

c) What hardware configurations and information have to be backed up for the servers and how to restore them.

d) What data is stored on site and off site for the business, thus the location of the servers and its impact is a question to answer.

e) How is the data stored in the off site and how is it accessed?

f) Once, implemented how do we test the disaster recovery plan for all the modules which are important and need to be backed up.

g) What are the notification and communication plan of the disaster recovery plan and how quickly does that happen?

h) Is there any manual intervention needed for the disaster recovery plan to work?

i) What should we know about the design of the network which are very important for the disaster recovery plan.

j) What are the timelines needed and mandatory for time needed to restore the services of the business and servers.

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