a) Consider the following narrative and answer the question that follows; A bank

Question

a) Consider the following narrative and answer the question that follows; A bank has a system in which there are 14 tellers, with the tellers mandated as follows: Two of the tellers serve only customers whose account balances exceed Ksh. 100,000, three other tellers serve customers depositing more than Ksh. 50,000, whilst the rest handle any other cases that do not fit the other criteria. Describe a queuing structure to best classify and handle the above scenario from a Kendall classification point of view to queuing systems. 4 Marks

Explanation / Answer

According to Kendall classification point of view to queuing systems, the example proposed refers to a Priority Service or Priority disciplines which is described when two of the tellers serve customers with balances greater than Ksh. 100000, and three with customers depositing more than Ksh. 50000, and specifiying a notation in that case would be: A/B/m/K/N/C in a general way, where every symbol/letter represents a queueing system proper that can solve the present situation.

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