This online company manufactures and sells trophies, ribbons, certificates, and

Question

This online company manufactures and sells trophies, ribbons, certificates, and other awards. There are two manufacturing centers that are located in separate cities, plus a main warehouse connected to the main offices, where employees work to retrieve and fulfill orders. Major concerns are keeping up with customer needs, logistics timing, website downtimes, and issues with online payments. Explain the benefits of brainstorming and producing more than one solution for your client. Provide an example specific to your client to illustrate your beliefs.

Explanation / Answer

Benefits of brainstorming and producing more than one solution:

Given company can also conduct such brainstorming sessions on how to solve their critical issues such as website downtime, online payments, customer needs. Consider customer needs, in such session people can organize their thoughts on how to keep customer needs fulfilled despite other issues. Since every participant must be a customer for some other online shopping or service website and he/she can tell what they have observed on those websites, what they feel or require as a customer and the same should be provided by their own manufacturer website also. These sessions will involve people with different thinking or psychological perspectives and will definitely result in great ideas to handle customer needs.

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