You are a network administrator responsible for all network platforms and servic
ID: 3920191 • Letter: Y
Question
You are a network administrator responsible for all network platforms and services. Today, employees cannot reach an internal server that provides project management software. Troubleshoot the problem using the five-step method described in the textbook (page 38-referenced below with the five steps). List the steps in order.
The five steps:
1. Understand the symptoms in detail.
2. Know all the system’s components and decide analytically which ones might be the cause of the problem.
3. List all of the possible causes of the problem.
4. Exclude as many possibilities as possible logically because they do not fit the details of the situation.
5. Prioritize the alternatives you can- not eliminate logically.
Explanation / Answer
Answer is: (The steps in order)
1)List all of the possible causes of the problem.
2)Understand the symptoms in detail.
3)Exclude as many possibilities as possible logically because they do not fit the details of the situation.
4)Prioritize the alternatives you can-not eliminate logically.
5)Know all the system's components and decide analytically which ones might be the cause of the problem.
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