Mr. Lube A substantial market exists for automobile tune-ups, oil changes, hood,

Question

Mr. Lube A substantial market exists for automobile tune-ups, oil changes, hood, another in the garage pit removing the oil filter, drainin and lubrication service for the more than 12 million cars on oil, checking the differential and transmission, and lubricating as Canadian roads. Some of this demand is filled by full-service auto necessary. Precise task assignments and good training are designed dealerships, some by Canadian Tire, and some by other tire/service to move the car into and out of the bay in minutes. The idea is to dealers. However. Mr. Lube, Great Canadian Oil Change, Jiffy charge no more, and hopefully less, than gas stations, automotive Lube, and others have also developed strategies to accommodate repair chains, and auto dealers. While doing so, Mr. Lube strives to this opportunity provide better service than its competitors. Mr. Lube stations perform oil changes, lubrication, and interior cleaning in a spotless environment. The buildings are clean, freshly Discussion Questions painted, and often surrounded by neatly trimmed landscaping and 1. What constitutes the mission of Mr. Lube? clean parking areas. To facilitate fast service, cars can be driven 2. How does the Mr. Lube operations strategy provide competitive representatives who take their order, which typically includes fluid itors perform the 10 decisions of operations management com- checks (oil, water, brake fluid, transmission fluid, and differential pared to how Mr. Lube performs them.) grease) and the necessary lubrication, as well as filter changes for air 3. Is it likely that Mr. Lube has increased productivity over its more and oil. Service personnel in neat uniforms then move into action. The standard traditional competitors? Why? How would we measure produc- tivity in this industry? team has one person checking fluid levels under the

Explanation / Answer

1) Mission statement tells us about the existence of a company. Mr lube's mission is to operate in the automobile tune -ups, oil changes and lubrication services industry, Its mission is to facilitate fast service ,cars can be driven though the facility.

Q: 2) Mr. Lube operations strategy provides competitive advantages in the following ways:

1) Its customer management strategy helps to be become unique in the industry.

2) It has also the faster service experience to the customers.

3) It provides better services in less money and time positioned it different from the competitors.

Q: 3)

Yes, Mr Lube can increase the productivity through integrated process management. In this employees, managers, supervisors, engineers and staff must coordinated in such way that facilitates easy care to customers, aim should be to complete the best services within few minutes, provides extra benefits to the customers, team approach in critical service case , and a stress free healthy work environment.

To measure the productvity, we focus on the following parameters:

1) No. Of customers served.

2) Cost of services delivery

3) Total revenue generated

4) Net earnings during a specified period.

5) Quality rating by the satisfied customers

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