Design a short user satisfaction survey. Work with a team of colleagues to desig

Question

Design a short user satisfaction survey. Work with a team of colleagues to design a short questionnaire that could be used to measure user satisfaction with the performance of a help desk or computer teaching / training lab facility. Design at least five questions, one of which should ask about users' overall satisfaction with the help desk services or lab facility. Use the free service at Survey Monkey's website(www.surveymonkey.com) to build a survey that is accessible online. If possible, get a group of typical users to take your survey so you can analyze the results.

Explanation / Answer

Question 1 :

Did the help desk associate identify and resolve the issue?

Question 2 :

To what extent is the content(i.e solution,examples,citatations,references,etc) provided by our faculty helpful.Please rate on scale 1 to 5

Question 3:

Are the solutions understandable?If no,Explain.

Question 4 :

Is there any domain/concept that we don't deal with?

Question 5:

How recommendable is our service ? Rate on scale 1 to 5

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