Describe any exceptionally good or exceptionally bad experiences that you have h

Question

Describe any exceptionally good or exceptionally bad experiences that you have had with company contact personnel in-person, over the phone, or over the Internet.

Think broadly of all of your company/organization interactions.

For example:

In-person contacts in banks, supermarkets, retail stores, and clothing stores should result in some examples of both good and bad service. Over the phone contacts with credit-card companies, banks, telephone companies, and online retailers should provide some examples.

Explanation / Answer

I would like to give one exceptionally good and one exceptionally bad personal experiences which I had with a company personal

Exceptionally good: when I was applying an educational loan for my masters, I was struck with the processing stage of document submission, when I called the banks customer executive regarding the documentation procedure, he took a 3 hour call in explaining each and every detailesd step and made the documents submitted on time and the loan got processed on time

Here he don't have any need of explaining in detail for 3 hours and even working after office hours. His work is just providing information, but he took a step further and guided me in detail apart from proving information understanding the urgency of my application. This gave me the opportunity to understand how dedicated people to their work, which they look for customer satisfaction

I would like to describe an exceptionally bad experience with one of e commerce company which I used for ordering a product. I don't like to reveal the name, but the company is still in the nascent stages of improvement and growth which they feel off cheaply in providing timely support and information on the order I placed. Even though the payment is made, there no delivery of the product till now. This was due to an internal error and miscommunication between the internal staff and external suppliers which resulted in the loss of my value money. Even I don't have any information on where the loop hole, as they failed to provide any sort of information on the status. This clearly shows how disinterested they are towards to hear customer problems

I tried to explain both extreme examples, do let me know if you need any additional information. Cheers!

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