The Continum of Channel Richness - which of those forms (face to face verbal, em

Question

The Continum of Channel Richness - which of those forms (face to face verbal, email....) would you use in the following situations and why? 1. A Raise 2. Not receiving a promotion 3. An error in a report prepared by a team member reporting to you 4. Additional job responsibilities 5. The upcoming holiday schedule for the new year The Continum of Channel Richness - which of those forms (face to face verbal, email....) would you use in the following situations and why? 1. A Raise 2. Not receiving a promotion 3. An error in a report prepared by a team member reporting to you 4. Additional job responsibilities 5. The upcoming holiday schedule for the new year 1. A Raise 2. Not receiving a promotion 3. An error in a report prepared by a team member reporting to you 4. Additional job responsibilities 5. The upcoming holiday schedule for the new year

Explanation / Answer

1) A raise : face to face verbal

because we need to communicate feelings, message is personal, immediate feedback is needed

2)Not receiving a promotion: face to face verbal

because we need to communicate feelings , the message is personal, immediate feedback is needed

3) email

because a written record is required, facts have to be conveyed and not feelings

4) email

facts have to be conveyed

5)email

impersonal and facts have to be conveyed

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