A customer calls you and says that he installed a wireless PCIe NIC card on his

Question

A customer calls you and says that he installed a wireless PCIe NIC card on his computer and now he is receiving error messages from Windows Vista about the device. You investigate and discover that when he installed the wireless card, he didn’t read the directions and first used the installation disc that came with the card before physically installing the card. What do you suspect?

A. You suspect a fault in the PCIe bus.

B. You suspect a damaged installation disc.

C. You suspect wireless network interference.

D. You suspect a driver conflict.

Explanation / Answer

Answer is: D. You suspect a driver conflict.

Follow the manufacturers instructions carefully.

Install drivers or software before installing the hardware.

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