\"Bird-Dogging\" the Employee Ace Electronics, Inc., is a small company located
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"Bird-Dogging" the Employee Ace Electronics, Inc., is a small company located in Center rienced electronics person who founded the company. ment to meet monthly production and delivery schedules.If it In addition, another situation developed to lower produc is owned and operated by AI Abrams, a highly expe- tivity and increase unit costs.Ace was required by the goven- Ace's basic product is a walkie-talkie that is sold pri- failed, a very substantial financial penalty could result. In re- manily to the US. military. The walkie-talkie units are rela- cent years, the production and delivery schedule had become simple to produce; Ace merely purchases the more difficult to meet. For the last eight months, Al had sched- tively parts-cables, wires, transistors, and so on-and assembles uled overtime to meet the production and delivery schedule em with hand tools. Due to this moderate level of complex and thus avoid the financial penalty. This overtime increased unit production costs and caused another problem: Many employees began to realize that if they worked more slowly at the beginning of the month, they could receive more overtime at the end of the month. Even the senior employees were ity. Ace employs semiskilled workers at low w ince it started production, Al Abrams was becoming increasingly concerned. Over the past six years, he had noticed a gen- eral decline in employee morale; furthermore, he had ob- served a decline in his employees' productivity and his company's profit margin slowing down to increase their overtime wages. Alwas very reluctant to fire employees, especially se- nior employees. Even if he was inclined to do so, it was As a result of his concern, Al asked his supervisors to keep a closer watch on the workers' hour-to-hour activities. In the first week, they discovered two workers in the rest- room reading magazines. This "bird-dogging technique, as management called it, or "slave driving." as the workers difficult to catch employees slowing down or provide any reasonable evidence for such a rash action. Al was frus- trated and perplexed Questions called it, failed to increase either production or productivity 1. Describe in detail the control dilemma at Ace Al recognized that the lack of performance on the part of some employees was affecting the production of everyone. This phenomenon was caused by the balanced assembly line under which the walkie-talkies were assem- bled. If an employee next to a normally productive em ployee did not work fast enough, walkie-talkies would Electronics 2. Are Al Abrams and the employees getting the same feedback? Why or why not? 3. Al is avoiding a substantial financial penalty from the government by paying the overtime in order to meet Does that justify the decision to e line. Instead of having a backup, however, delivery schedules pay the overtime? Why or why not? What should Al do? the assembly line was usually readjusted to the production employeeExplanation / Answer
1) AI Abrams was fail to identify those employees who were reduced their normal productvity so as to earn huge payment at the end via overtime. In this , people working since many years were involved. But, it was difficult to trace such people who intentionally makes lower productivity.
2) No , both have different feedback. AI Abrams found that people have low motivation but employees found that lowering the productivity causes overtime payment which ends with higher payment that normal one.
3) Yes , company was paying as per the government norms and regulations. It should change the whole system of supervision and payment by end results ( incentives) to the individuals . A standard target should be given to employees and below average performers might be terminated or given warnig to complete their tasks on time. It will improve the dilemma like situations.
4) AI should implement management by objectives ( MBO) approach. It will assign targets from top to bottom line employees. He should organize workshops on work place committments and ethical perspectives at workplace. He should revise the pay structure and overtime rules as per the demand in the industry. Employees should be supervised with experienced people. Team work and related incentives might be a good option to achieve the level of productivity .
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