choose the best and worst answer 1. A customer calls to make arrangement for spe
ID: 395281 • Letter: C
Question
choose the best and worst answer
1. A customer calls to make arrangement for special services on short notice. You make the arrangements, meeting all of her requirements, including obtaining the lowest possible prices. When you tell the customer of the arrangements you have made, she accuses you of incompetence and asserts that you are certainly not giving her the best prices. what would you do?
a. Explain that you have found the lowest possible prices
b. Offer to arrange for another employee to work with her
c. Explain that you do not set the prices
d. Ask what prices she had in mind
Explanation / Answer
The best answer would be a. Explain that you have found the lowest possible prices, as it will give her an idea about the efforts made by me to get the lowest price for her, and might give her the confidence.
The worst answer would be b. Offer to arrange for another employee to work with her, as that firstly I am accepting what the customer is accusing that is being incompetent and secondly, that might irritate her.
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