Question 1 If you were responsible for purchasing items for a hotel housekeeping

Question

Question 1

If you were responsible for purchasing items for a hotel housekeeping department, which of the following items would you need to purchase?

Furniture, fixtures and equipment

Swimming pool chemicals

Banquet glassware and plates

Guest room sheets, towels and shower curtains

4 points

Question 2

In order to gauge employee satisfaction, human resources can conduct quarterly satisfaction surveys.

True

False

4 points

Question 3

Which of the following is a type of human resource management strategy that concentrates on dealing with the climate of the company and productive working relationships.

Community relations

Personnel management

Labor relations

Organizational behavior

4 points

Question 4

Goals and objectives are both qualitative and quantitative.

True

False

4 points

Question 5

The strategic planning process is a fixed process where management and staff work in tandem.

True

False

4 points

Question 6

Which of the following qualifies as a media spokesperson in times of crisis at a hotel?

Employee who witnessed the crisis first hand

Front office supervisor

General Manager of the hotel

Manager on Duty at the time of crisis

4 points

Question 7

Which of the following would NOT be included in a general property orientation?

Benefits info

Mission statements

Management Philosophy

Specific training related to the job

4 points

Question 8

Security in hotels can be organized in which of the following ways?

Involving guests to keep the hotel safe

Relying upon its guests

Outsourcing to a private security company

Relying upon the local police department

4 points

Question 9

Electronic Procurement allows for less negotiation time and bid review.

True

False

4 points

Question 10

Forecasting of resort occupancy is one of the first considerations when determining the amount of supplies that need to be purchased.

False

True

4 points

Question 11

Employees within an organization are the primary change agents with regards to continuous improvement.

True

False

4 points

Question 12

Which of the following are proactive ways to communicate a corporation’s business strategy?

Provide the facts and follow up

Responding to media requests in a timely manner

Create a comprehensive public relations program

Tell the truth with regards to all crisis situations

4 points

Question 13

Which of the following is NOT a consideration when organizing purchasing procedures?

Current Staffing

Billing cycles

Storage capacity

Cash flow to pay the invoices

4 points

Question 14

All of the following are components of security program EXCEPT ______.

Human resources hiring sources

Administrative controls

Physical security

Employee practices and procedures

4 points

Question 15

All of the following audiences must be informed in the event of a crisis at a hotel EXCEPT?

Local government officials

Guests of the hotel and their families

Local media

Impacted employees

4 points

Question 16

Which of the following is a type of human resource management strategy that addresses the development and administration of employees. The activities require performance evaluations, promotion and transfer policies, and training and education.

Personnel management

Community relations

Organizational behavior

Labor relations

4 points

Question 17

All of the following are ways to create a positive working environment EXCEPT ________.

Listen to employee suggestions

Provide constructive criticism

Following standard operating procedures with no flexibility

Recognize employees for a job well done

4 points

Question 18

Which one of the following best describes a formalized organization?

An organization where there is a mix of written and verbal policies

An organization where there are specific policies and procedures

An organization where there are less restrictions, policies and procedures

An organization where there are no set policies or procedures

4 points

Question 19

Risk management role is to prevent all forms of loss.

True

False

4 points

Question 20

Which of the following are examples of key measurement results with regard to strategic planning?

Increase of revenue year over year by 10%

Increased turnover in specific departments within an organization

Increased employee satisfaction with regards to benefits administration

Increased awareness of product offerings in specific markets

4 points

Question 21

Which of the following is the best option for replacing the traditional purchasing model?

Using a system that involves joining a co-op or consortium

Using a system that relies upon the administrative task of bid proceedings

Using a system that requires receiving facilities and staff

Using a system that relies solely on feedback and recommendations from staff

4 points

Question 22

What is a function of the human resources department?

Expanding the number of hotels with the management portfolio

Balancing the profit and loss statement for the hotel

Working to market the hotel in the community

Recruiting employees

4 points

Question 23

Which of the following provides the best definition of public relations?

Providing information about your company to local governmental officials

Involves writing press release to local media partners

Involves communicating with all areas of the public

Involves internal communications to employees

4 points

Question 24

Dealing with employees is the most difficult task for public relations managers.

True

False

4 points

Question 25

Which of the following would be the most likely to be included in a request for proposal?

Specific deliverables for the purchase/project

Accounts receivable instructions

Inclusion of employees who would use the product purchased

Budgeted amount for the purchase/project

A.

Furniture, fixtures and equipment

B.

Swimming pool chemicals

C.

Banquet glassware and plates

D.

Guest room sheets, towels and shower curtains

Explanation / Answer

Ans1:
The correct answer is D ie. Guest room towels etc. because this comes under house keeping wherein the basic aim is to provide comfortable and basic services to the guests and all necessities should be in place.
Also, furniture does not come under house keeping and hence it is incorrect.
Banquet glass wares and pool chemicals also do not fall under the category housekeeping and hence these 2 options are also incorrect.

Ans2:
True

Human Resource department can conduct quarterly surveys but it will be much better if the same monthly is done but it depends on the existing trends and employee strength and hence quarterly survey would work.

Ans 3:
Organisational behaviour is the strategy which deals with this.
Ans 4:
True: Goals and objectives should be measurable so that at the end the organisation can assess that what is the percentage of success achieved. Also they should be qualitative resulting in betterment of the organisation as a whole in the long run.

Related Questions

Navigate

• Browse (All)
• Browse Q
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.