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6. Describe each of the four costs of quality: prevention, appraisal, internal f

ID: 395712 • Letter: 6

Question

6. Describe each of the four costs of quality: prevention, appraisal, internal failure, and external failure. Next, describe how each type of cost would change (increase, decrease, or remairn the same) if we designed a higher- quality product that was easier to manufacture. 8. Explain the meaning of the plan-do- study-act cycle. Why is it described as a cycle? 10. Describe the seven tools of quality control. Are some more important than others? Would you use these tools separately or together? Give some examples of tools that could be used together.

Explanation / Answer

Cost of the quality means costs or expenses because of poor quality products or services. There are four types, those are

Internal failure costs

Costs associated with faults before customer receive

External failure costs

Costs associated with faults after received by customers

Appraisal costs

Costs associated in the process of determining quality

Prevention costs

Costs involved in failing

Plan do study act cycle is a tool which help me test an idea by implementing change in the company, through this tool, we can check new idea by following different steps, in the planning stage , we plan some expected outcome, in doing stage, we implement predetermined plan, in study stage, we generate different questions to identify results , in act stage, we develop new method. It is repeating until identify best method.

Seven tools of quality control

Check sheet

It is a structure form which useful to collect and analyze data and useful for different purposes

Fishbone chart

It useful to identify different reasons for a problem and classify ideas or solutions to that problem

Control charts

These are graphic representations which explain how a process changes in a particular time

Histograms

It is graphical representation which shows frequency and occurance of value

Scatter diagram

It is a graphical representation of pairs of the numerical data to show the relationship

Stratification

This tool is useful to separate data

Pareto chart

It means showing data with using bar graphs

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