The case states that the clinic completes 5,283 operations per year. Given that

Question

The case states that the clinic completes 5,283 operations per year. Given that 22-percent of initial callers are screened out by the PSRs who take the call, 28-percent of those accepted by ClearEyes do not return for an intake appointment, and 34.4-percent of those who completed intake do not return for their scheduled surgery, how many initial inquiries are received each year.

Demand (Number Patients Annually) Number of Arrivals, Tasks, and Yields Number of Initial Patient Calls 22% screened out Number medical and insurance forms mailed Number of patients called to remind of intake appointment 28% do not show up for intake appointment Number patients arriving at clinic for intake Average percent of patients showing up for surgery (74% of patients use insurance: 26% pay cash; 70% of insurance patients show up for surgery; 53% of cash patients show up) Number patients checking in at clinic for surg Number surgeries, clean-up, record 21% of patients do not return for 3-week check Number patients for 3-week follow-up 3-week room clean lYield rate from initial inquiry through surgery______._ 5,283 5,283 Hint: Work from this number up

Explanation / Answer

1st - 78% goes forward

2nd - 72% goes forward of the remaining

3rd - 65.6% goes forward of the remaining

Now if we consider that the total number of inquiries = x

Then,

(65.6/100)*(72/100)*(78/100)*x = 5283

0.656*0.72*0.78*x = 5283

x = 5283/(0.656*0.72*0.78)

x = 14340 Approximately

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