Unit 1 Assignment: Compare MIS Positions Estimated time to complete: 8 Hours Ins
ID: 397020 • Letter: U
Question
Unit 1 Assignment: Compare MIS Positions
Estimated time to complete: 8 Hours
Instructions:
In this assignment, we will be looking at the different functional roles within information technology departments in a typical business. IT requires many different skill sets, and some or all of these may be required within a particular business or industry. Using the table below, describe the duties, organizational structures and education requirements for the following typical positions. Please be detailed in your responses, specifically in the area related to duties. As a part of this assignment, please cite at least two sources from which you gathered your information.
Primary duties
Positions that may report to this one
Who does this position report to?
Typical education or skills required
CIO
CTO
IT Operations Manager
System Administrator
Technical Support Representative
Primary duties
Positions that may report to this one
Who does this position report to?
Typical education or skills required
CIO
CTO
IT Operations Manager
System Administrator
Technical Support Representative
Explanation / Answer
Primary duties
Positions that may report to this one
Who does this position report to?
Typical education or skills required
CIO
Create business value through technology
Strategic planning of business growth objectives
Ensuring the tech systems and procedures lead to outcomes in line with business goals
Development of customer service platforms
IT and development team personnel management
Vendor negotiations and IT architecture
Supplier management
Information risk management (IRM)
IS policies, strategies, and standards
Technology futures and budgets
IT Head and Security
CEO
Strategic planning
Software development management
Leadership
Project management
Network and relationship building
Change management
Business and financial acumen (Many CIOs today gain an MBA)
CTO
Identify opportunities and risks for the business.
Manage research and development (R&D).
Monitor technology and social trends that could impact the company.
Participate in management decisions about corporate governance.
Communicate the company's technology strategy to partners, management, investors and employees.
Maintain current information about technology standards and compliance regulations.
Tech Lead, Product Head
CEO
Strategic planning
Software development management
Leadership
Project management
Network and relationship building
Change management
Business and financial acumen (Many CTOs today gain an MBA)
IT Operations Manager
Planning and controlling change.
Managing quality assurance programmes.
Researching new technologies and alternative methods of efficiency.
Setting and reviewing budgets and managing cost.
Overseeing inventory, distribution of goods and facility layout.
IT Security team
IT Head
Software development
IT Security Management
Computer Engineering
Working knowledge on many software
System Administrator
Purchase, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train and/or supervise staff; and offer technical support for projects
System tech team, Administrative tech team (support)
Administration Head, IT Head
Bachelors in Computer Science
Technical Support Representative
Walk customers through the process of installing the software on their machines and starting up the program for the first time
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers’ computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software
IT Operations Manager, System Administrator
-
Graduation
Primary duties
Positions that may report to this one
Who does this position report to?
Typical education or skills required
CIO
Create business value through technology
Strategic planning of business growth objectives
Ensuring the tech systems and procedures lead to outcomes in line with business goals
Development of customer service platforms
IT and development team personnel management
Vendor negotiations and IT architecture
Supplier management
Information risk management (IRM)
IS policies, strategies, and standards
Technology futures and budgets
IT Head and Security
CEO
Strategic planning
Software development management
Leadership
Project management
Network and relationship building
Change management
Business and financial acumen (Many CIOs today gain an MBA)
CTO
Identify opportunities and risks for the business.
Manage research and development (R&D).
Monitor technology and social trends that could impact the company.
Participate in management decisions about corporate governance.
Communicate the company's technology strategy to partners, management, investors and employees.
Maintain current information about technology standards and compliance regulations.
Tech Lead, Product Head
CEO
Strategic planning
Software development management
Leadership
Project management
Network and relationship building
Change management
Business and financial acumen (Many CTOs today gain an MBA)
IT Operations Manager
Planning and controlling change.
Managing quality assurance programmes.
Researching new technologies and alternative methods of efficiency.
Setting and reviewing budgets and managing cost.
Overseeing inventory, distribution of goods and facility layout.
IT Security team
IT Head
Software development
IT Security Management
Computer Engineering
Working knowledge on many software
System Administrator
Purchase, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train and/or supervise staff; and offer technical support for projects
System tech team, Administrative tech team (support)
Administration Head, IT Head
Bachelors in Computer Science
Technical Support Representative
Walk customers through the process of installing the software on their machines and starting up the program for the first time
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers’ computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software
IT Operations Manager, System Administrator
-
Graduation
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