these are the questions : 1- say that you cannot get involved at the moment, but

Question

these are the questions :

1- say that you cannot get involved at the moment, but that you will call Mr. alWarlde the following morning?

2- ask for a memo detailing the problem so that you can take care of it when time is available?

3- Grant the request for a meeting then and there, and try to limit the discussion to 5 to 10 minuets.

Google CASE 29 TEN MINUTES TO SPaRE? Primary Topic-Time Management and Personal Effectiveness Additional Topics Decision Making; General Management Practice You are the hospital's manager of supply, processing, and dispatch (SPD), and you report to the director of material management. This morning you returned to work following a 3-day absence to find your in basket overloaded and your desk littered with telephone message slips. You were greeted by your secretary, Ellen, who informed you that you were expected to sub- stitute for your boss at an outside meeting today. You will have to leave no later than 9:30 AM to get to the meeting on time, and you know you can plan on being gone for the remainder of the day. You are left with 1 hour during which you can start making order of the chaos on your desk before leaving for the meeting. True to your usual pattern, you set

Explanation / Answer

Let us evaluate each options to determine the right response.

Option 1 - Telling Mr. Wade that we shall revert to his query the following day means that he would have to wait the entire day to get answers to his simple queries. There are even higher possibility that he may get his answer from another personnel of our department and this would reflect very poorly on ourself. Therefore, this option should be avoided.

Option 2 - Asking for Memo makes the entire situation too formal. We should also understand that Mr. Wade is a Director level employee and asking him for a memo to answer his simple queries would be a disrespect to his seniority and may further lead to conflict between the departments. Thus, this option is also not good.

Option 3 - We shall understand that organizing the tasks and doing such activities are personal activities and this can be put on lower precedence in the present situation. Moreover, there is nothing that cannot be done the following day and hence, giving those tasks higher precedence is unjustifiable. Moreover, while meeting Mr. Wade for few minutes, we can attempt to understand his query and try to resolve it as soon as possible. If that is seen to be not possible, we shall try make him understand that you are little busy at the moment and shall revert to him with dedicated time slot on immediate availabilty.

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