Which of the following is a characteristic of organizations that are highly comm
ID: 398483 • Letter: W
Question
Which of the following is a characteristic of organizations that are highly committed to customer service?
They discourage employee empowerment.
They readily accept status quo.
They benchmark the successful practices of competitors.
They restrict communication between frontline employees and all levels of management.
They discourage employee empowerment.
They readily accept status quo.
They benchmark the successful practices of competitors.
They restrict communication between frontline employees and all levels of management.
Explanation / Answer
Answer: C) They benchmark the successful practices of competitors.
It helps them to know about the customer's changing attitude, demand, customized preferences and customer’s response in connection to the services offered so they might offer at par services than competitors.
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