As the founder and president of a successful consulting firm, you decided to spl
ID: 399036 • Letter: A
Question
As the founder and president of a successful consulting firm, you decided to splurge and purchase a fine executive desk for your own office. You ordered an expensive desk described as “North American white oak embellished with hand-inlaid walnut cross-banding.” Although you would not ordinarily purchase large, expensive items by mail, you were impressed by the description of this desk and by the money-back guarantee promised in the catalog.
When the desk arrived, you knew that you had made a mistake. The wood finish was rough, the grain looked splotchy, and many of the drawers would not pull out easily. The advertisement had promised “full suspension, silent ball-bearing drawer slides.”
Your Task. Because you are disappointed with the desk, you decide to send it back, taking advantage of the money-back guarantee. Write a claim letter to Patrick Dwiggens, Operations Manager, Premier Wood Products, PO Box 528, High Point, NC 27261, asking for your money back. You are not sure whether the freight charges can be refunded, but it is worth a try. Supply any details needed.
Explanation / Answer
Name,
Founder and President,
ABC Consulting.
12th September, 2018.
Patrick Dwiggens,
Operations Manager, Premier Wood Products
PO Box 528, High Point, NC 27261
Sub: Request to accept my return of your product and refund as soon as possible.
Dear Patrick Dwiggens,
I purchased an executive desk from your company on the 10th of this month. i was impressed by the description of the product and so decided to buy it by mail. I received the product today and regret to inform you that I am not satisfied with the product. You promised “full suspension, silent ball-bearing drawer slides” in your advertisement. However, the wood finish is rough, the grain looks splotchy, and many of the drawers would not pull out easily. It is for these reasons that I wish to return your product.
I am sending back the executive desk to you. Please take back your product and refund my money as per your money-back guarantee offer. I hope that the freight charges would be refunded too.
Thanking you,
Your sincerely,
Name,
Email,
Phone.
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