uestion. You are the Sales Manager for a paint manufacturer that sells to variou

Question

uestion. You are the Sales Manager for a paint manufacturer that sells to various 8. Ethical Q obal automobile manufacturers. Your key account manager for a large, global German gl automobile company has come to you with big news-she has learned from her company contacts that they are planning to introduce a revolutionary new car within six months that will dramatically change the automobile market. She says that the company is demanding total secrecy and to protect confidentiality they specifically don't want your company mak- ing this part of its CRM tracking program. Your firm believes that its CRM system database is secure and your salespeople are under strict orders to log all customer information into the system. What will you tell your key account manager? Justify your decision. 9 2

Explanation / Answer

Every employee of the company should adhere to the policies of the company. Therefore, I would say key account manager that as per current company's policy that's not possible. I would suggest key acoount manager should try once convincing the client about company's policies and how these policies would help the client in future. If the client disagrees to this, then I will suggest key account manager to contact concerned in the top management about this and get a formal exception for this client.

Related Questions

Navigate

• Browse (All)
• Browse U
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.