Hank Kolb Quality case for Operations Management Briefly summarize the problems

Question

Hank Kolb Quality case for Operations Management Briefly summarize the problems in this case. What do you think are the root causes of the problem in this case? Why? If you were to pinpoint a single "root cause," what might this be? Why? Be specific What do you recommend that hank do? Why? The write-up should address the assigned questions (below). The write-up should provide a concise summary, analysis, and evaluation of the situation and specific recommendations for actions. The case is limited to 2 pages plus exhibits, 12 point standard font, double-spaced, with 1

Explanation / Answer

Quality assuranceinprofessionalqualificationscould certainly be improved by developingassessmentcriteria andverificationprocedures, but the training and networking of a community ofassessorsis also important. In reality, most new qualitydepartmentheads do not have a year to learn what is necessary, and, if they did, would not have access to the requisiteeducational resources. As a result, they focus on one or two aspects of qualityimprovementand hope that the rest will come (Avery & Zabel, 1996). In the meantime, they have to hurry and get something started. Time is short. Other division heads or staff unit directors do not wait for the new quality head to take the lead. Instead, they do their own reading and have organizing their own individualized efforts. The head of quality should be in charge of selecting the most desirable elements from various approaches toquality improvement processes (QIP)and then integrating and implementing them, first seeking the input from others on all levels that will be affected by these decisions. Once the customized package is defined, the CEO should mandate that this approach win be adopted company-wide and that any adjustments to it must first be approved by both the head of quality and the CEO (Roth Jr, 1992). Quality is an important concern for a firm. Acompanywho wants to find success in theirindustry needsto make sure thatquality assurancewould be one of their priorities. All firms would do anything in their power to make sure that the quality of their products would exceed the quality ofcompetitor

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