The Northern Emergency Computer Support has a call center with 10 customer servi

Question

The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation. Click here for

How long, on average, does a customer have to wait (before a representative picks up his or her call)?

The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation. Click here for

How long, on average, does a customer have to wait (before a representative picks up his or her call)?

Explanation / Answer

time for waiting = 20*15/10 = 30 mins

Related Questions

Navigate

• Browse (All)
• Browse T
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.