1. Jenny has a small shop in a small town where she creates hand-made pottery gi

Question

1. Jenny has a small shop in a small town where she creates hand-made pottery gifts. The items are very nice, but many times                    customers bring them back broken, as they are very fragile. She needs to change the product so that the breakage is reduced. Which of the following could not                    solve her problem? (Points : 5) a. Change the inputs
b.                    Change the processes
c.                    Change the structure
d.                    Change the feedback
e. All                    of the above

Question 2. 2. Which of the following subsystems is not                                                    considered a major business subsystem? (Points : 5)                                                 a. Management
b. Personnel
c. Marketing
d. Operations
e. Administration

Explanation / Answer

Q 1.1

d. Change the feedback

Justification:

Changing the feedback can only hide the flaws which the producer is committing. It will not help in improving the quality of the product.

Q 2.2

b. Personnel

Justification:

There are only five major subsystems in a business:

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