Question 1 One strategy for encouraging formal organizational communication is t
ID: 406808 • Letter: Q
Question
Question 1
One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.
True or False
Question 2
Which of the following would be considered a nonverbal form of communication?
a. a teleconference
b. the tone of the voice
c. a written policy
d. an e-mail
e. a written performance appraisal
Question 3
Organizational communication that does not follow the lines of the organizational chart is:
a. vertical communication
b. downward communication
c. informal organizational communication
d. upward communication
e. lateral communication
Question 4
The three types of formal organizational communication are downward, upward, and around.
True or False
Question 5
Henry just heard a rumor from one coworker. He immediately goes out to the water cooler and tells that rumor to the first person who happens to walk by. This represents a ________ grapevine.
a. probability
b. single-strand
c. cluster
d. leader-centered
e. gossip
Question 6
Which of the following is NOT one of the ten commandments of good listening?
a. Show the talker that you want to speak
b. Put the talker at ease
c. Stop talking
d. Remove distractions
Question 7
Perception is influenced to a large degree by an individual's education and experience.
True or False
Question 8
A position description is an example of which form of communication?
a. nonverbal communication
b. downward formal communication
c. lateral formal communication
d. downward informal communication
e. upward formal communication
Question 9
The first step toward effective communication is:
a. be mindful of your tone of voice
b. be sure our actions support your communications
c. clarify your ideas before communicating them
d. consider the other person's interests and needs
e. examine the true purpose of each communication
Question 10
One of the characteristics of the grapevine is that it:
a. springs up and is used on a regular basis within the organization
b. follows the organizational chart very closely
c. is controlled by top executives
d. may be influenced by top executives
e. serves the self-interests of the people involved in the grapevine
Explanation / Answer
Q.1. One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels. True or False.
Answer - True.
Q.2. Which of the following would be considered a nonverbal form of communication?
a. a teleconference
b. the tone of the voice
c. a written policy
d. an e-mail
e. a written performance appraisal
Answer - d. an e-mail
Nonverbal communication means that a message is written rather than spoken.
Q.3. Organizational communication that does not follow the lines of the organizational chart is:
a. vertical communication
b. downward communication
c. informal organizational communication
d. upward communication
e. lateral communication
Answer - c. informal organizational communication
Informal communication is also called grapevine communication because there is no definite channel of communication. Under it some information passes through many individuals and covers a long distance making its origin obscure. This is exactly like a grapevine where it is difficult to find the beginning and the end.
Q.4. The three types of formal organizational communication are downward, upward, and around.
True or False
Answer :- False.
It is downward, upward and horizontal.
Q.5. Henry just heard a rumor from one coworker. He immediately goes out to the water cooler and tells that rumor to the first person who happens to walk by. This represents a ________ grapevine.
a. probability
b. single-strand
c. cluster
d. leader-centered
e. gossip
Answer - a. Probability
Probability network is an informational network where each of the individual randomly tells others the same message. The source of information for each of the person hearing the message is different.
Q. 6. Which of the following is NOT one of the ten commandments of good listening?
a. Show the talker that you want to speak
b. Put the talker at ease
c. Stop talking
d. Remove distractions
Answer - a. Show the talker that you want to speak
It should be show the talker that you want to listen.
Q.7. Perception is influenced to a large degree by an individual's education and experience.
True or False
Answer - True.
Q.8. A position description is an example of which form of communication?
a. nonverbal communication
b. downward formal communication
c. lateral formal communication
d. downward informal communication
e. upward formal communication
Answer - b. downward formal communication
Q.9. The first step toward effective communication is:
a. be mindful of your tone of voice
b. be sure our actions support your communications
c. clarify your ideas before communicating them
d. consider the other person's interests and needs
e. examine the true purpose of each communication
Answer - c. clarify your ideas before communicating them
Q.10. One of the characteristics of the grapevine is that it:
a. springs up and is used on a regular basis within the organization
b. follows the organizational chart very closely
c. is controlled by top executives
d. may be influenced by top executives
e. serves the self-interests of the people involved in the grapevine
Answer - e. serves the self-interests of the people involved in the grapevine
Related Questions
drjack9650@gmail.com
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.