Go to YouTube and search for the 2:32 minute video titled \"Disney world\'s mana

Question

Go to YouTube and search for the 2:32 minute video titled "Disney world's management of waiting lines." Identify some of the key terms in the video as they related to how WDW has streamlined the queue and increased customer satisfaction. Additionally, search for and watch within YouTube "Walt Disney World - Queuing (Part 1)" and "Walt Disney World - Queuing (Part 2)." Discuss these queuing techniques and one technique you believe could be applied to a queuing problem you have experienced in your daily life.

Explanation / Answer

dentify some of the key terms in the video as they related to how WDW has streamlined the queue and increased customer satisfaction.

demand for each attraction, time of the atraction and the max. customer satisfaction

rides per capita ---> rides per person

Here people form a queue in a fixed, predictable position, such as at supermarket checkouts, some other retail locations such as banks, airport security and so on.
In the field of facilities management, structured queues are commonly known with different names like "Queue Managers" or "Crowd Controllers" or "Public Guidance Systems".
Very often, queue management systems are set up to manage ticket ranking for a service (with or without a numbered ticket) with identification and thus enable a serene and stress-free waiting (without having to wait in a queue, one behind the other).
Extending the different possibilities, planned reception by appointment and remotely rank allocation on Smartphone or through SMS can also be included.

Related Questions

Navigate

• Browse (All)
• Browse G
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.