Developing Critical Thinking Skills: Problem Solving on the Job startup with the

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Developing Critical Thinking Skills: Problem Solving on the Job startup with the company because you have been very thorough, positive, and professional in your area of responsibility. Kim feels that she is not going anywhere" in her current position. She feels that she doesn't have any direction; she appears dis- satisfied with her job, but she would like to con- tinue in the office administration field. She has asked you, "How do you meet the challenge of the position?" In other words, how do you do it? What do you tell her? To download the data file, go to http://wps.prenhall.com/ het burton_ officeprocedure 8/. Save the file by keying our last name at the beginning of the filename; for xample, Henderson-C14-Ojs. irections Enter your response after each situation. 1. Implement change. You have just been promoted to supervisory position in the purchasing department. For the past three years, you have been employed in that department as an administrative secretary, and you have realized that several of the office proce- dures need to be changed. In preparation for making a major change in an office procedure that will affect others in your department, determine at least five questions you should answer that will help you im- 4. Demonstrate leadership. For several years your company has used a particular software package, and you have been the support person and trainer for the company employees. Now your department shared with you that the company will be changing to another software package in eight to ten months. Your company expects everyone to switch to this new software and become proficient in it as soon as possible. Most all employees are grumbling about having to learn another software package. You were told that your number one goal is to become an expert in the software and be able to provide training and support during and after this changeover plement change effectively. 2. Importance of advance education. You are sitting at break time with two of your peers, Shannon, a per sonnel assistant from Human Resources, arn Phoung from Accounting, discussing obstacles and opportunities in different career options. Shann and Phoung have just graduated from the local com- munity college with associate degrees. You ask Shan non and Phoung to respond to the following question: “As an office assistant, how important is it for me to have a college degree?" If you were asked List some training methods you feel will help you learn this new software. List ways your training and support can project a positive attitude toward this new software. b. this question, how would you respond? c. Identify leadership qualities needed to work 3. Meeting the challenge. On a number of occasions, Kim has complimented you on your successful ith the employees during this transition

Explanation / Answer

1. In order to implement change effectively, I will ask following key questions:

2. The main responsibilities of an office assistant usually include tasks like filing, typing, maintaining records, preparing documents, answering telephones etc. To be successful in handling these jobs effectively, I believe, the experience of dealing with people is more important than a college degree. Even with a school level education, one can perform these tasks when trained properly. So, even though a college degree as a minimum basic requirement may help but is not necessary for the job of an office assistant. A proper training should be able to make an efficient Office Assistant irrespective of the candidate's college degree.

3. To be successful in any job profile, clarity of job responsibilities is very important. So, the first step in doing my job of Office Administration is to be clear on the expectations of my manager and draw the limits of the job requirement. After I am clear about my responsibilities, I will then think and rethink of ways to perform those tasks in an efficient and sustainable manner so as to achieve cent percent customer satisfaction. In this case, my customer would be my manager and internal employees of the company. I will then, from time to time ask for feedback and try to fine tune my work on the basis of the feedback. Feedbacks are necessary because it will keep your communication channel open with key stakeholders of your job, which in turn will help me in fulfilling the expectations of the job and develop a level of understanding with the people around. I will make sure that I give my hundred percent effort in doing my job.

4. a) To learn the new software, I would employ following training methods:

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