Balanced Scorecard SE9. BUSINESS APPLICATION One ofyour college\'s overall goals

ID: 412486 • Letter: B

Question

Balanced Scorecard SE9. BUSINESS APPLICATION One ofyour college's overall goals is customer satisfac- tion. In light of that goal, match cach of the stakcholders' perspectives that follow with the appropriate objective. Perspective Objective 1. Customer satisfaction means that the faculty a. Financial (investor) b. Learning and growth (employee) c. Internal business processes 2. Customer satisfaction means that students 3. Customer satisfaction means that the college 4. Customer satisfaction means that fund-raising (employees) engages in cutting-edge research. receive their degrees in four years. has a winning athletics program. campaigns are successful. d. Customer

Explanation / Answer

The matched columns are as follows :

Perspective

Objective

Financial ( Investor)

Customer satisfaction means that fundraising campaigns are successful

Learning & Growth ( employee)

Customer satisfaction means that the faculty ( employees) engage in cutting edge research

Internal business processes

Customer satisfaction means that the college has a winning athletics program

Customer

Customer satisfaction means that students receive their degrees in four years