Like many of the staff at Razer, you are an avid game player. You can therefore

Question

Like many of the staff at Razer, you are an avid game player. You can therefore sympathize with a customer who got so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious action, but no keyboard can withstand a blow like that. However, in the interest of building goodwill among the online gaming community, your manager has approved a free replacement. This sort of damage is rare enough that the company isn't worried about unleashing a flood of similar requests.

Your task: Respond to Louis Hapsberg's email request for a replacement, in which he admitted to inflicting some abuse on this keyboard. Explain, tongue in cheek, that the company is "rewarding" him with a free keyboard in honor of his massive gaming win, but gently remind him that even the most robust electronic equipment needs to be used with care.

Explanation / Answer

Dear valued customer,
Thank you for contacting us regarding the keyboard. Razer has approved to replace your keyboard free of charge.
The model you purchased is one of the best selling and reliable products. The keyboard model is robust and can handle serious actions. But as you might know, no keyboard can handle such hard blow.
As avid gaming fans, we here at Razer understand that things can go unexpected during gaming excitement. And we are pleased to,'reward,' you with a free keyboard for you massive gaming win. Hope your excitement does not reach such level the next time.

It is always a pleasure hearing from our customers. We wish you good times ahead.

            Thanking you,
Yours,
XYZ

Related Questions

Navigate

• Browse (All)
• Browse L
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.