QUESTION 1 Which of the following is a \"moment of truth\" at a club? a when a m

Question

QUESTION 1 Which of the following is a "moment of truth" at a club? a when a member calls the club b. when a member eats his or her dinner c. when a member talks to the club's golf pno O d. all of the above e. none of the above QUESTION 2 to show the number of contacts with the club a member may have when using the club from beginning to end of the contact experience. It is called. a brand or club loyal moniltoring Ob.moment of truth monitoring O c. cycle of service d. frequency of visitation recording e none of the above QUESTION 3 When a pro shop usos a technique to help the member purchase an allied golf equipment (clubs, shoes.eto.J, they are using an) technique. such as a. core service or selling b.cross service or selling e.pricing service or costing O d.upserving or upselling e.all of the above QUESTION 4 A critical feature of an outstanding service or club organization is its ablity to recognize that O a club staff are always right 0 b. membership has its privileges c. stars shine at service Od. to serve is to use or sell the club's service e all of the above Click Sueve and Submir to save and submit. Click Save All Ansivers to save all ansvers Save All Answers Close Win

Explanation / Answer

Ans 1- All of the above.

All of teachers included in the specific question are a sign of moment of truth Atta club.

Ans 2- Cycle of service

Cycle of service is end to end experience of a user in a club

Ans 3 - Upserving or Upselling

Normal goods are being sold with additional goods generating more profit for the organisation which is called up selling.

Ans 4 - to serve is to use or sell the club's service

Assessment of the specific requirements are always done to provide services to The Eligible and interested people which is sign of a good club.

Related Questions

Navigate

• Browse (All)
• Browse Q
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.