Candace tends to see her own traits in other people. For example, she has a high

Question

Candace tends to see her own traits in other people. For example, she has a highly internal locus of control, and she assumes that others around her also have a highly internal locus of control. This tendency is called: A. actor/observer bias B. self-serving bias C. projection D. fundamental attribution error E. fallacy of objective measures 2 points QUESTION 2 When goals are ____, performance will tend to be lower. A. easy B. challenging for employees C. related to rewards D. endorsed by employees 2 points QUESTION 3 The criteria for the formation of natural teams include all of the following except: A. personality type B. alphabetic C. customer group D. organizational 2 points QUESTION 4 Limitations to goal setting include all of the following except: A. successful goal setting takes longer when employees are given complicated tasks that require a considerable amount of learning B. goal setting doesn't work well when employees lack the skills and abilities needed to perform at a high level C. goal setting is effective only when management is constantly present D. problems occur when goal setting rewards the wrong behavior 2 points QUESTION 5 According to social learning theory, _______ refers to the process of visualizing experience into cognitive models that serve to guide behavior. A. self-control B. symbolizing C. forethought D. learning 2 points QUESTION 6 According to Herzberg’s two-factor model, ________ factors lead to satisfaction, while __________ factors prevent dissatisfaction but are generally not a source of satisfaction. A. motivator; hygiene B. motivator; expectancy C. expectancy; motivator D. hygiene; motivator E. extrinsic; intrinsic 2 points QUESTION 7 Which of the following was/were discussed in the narrated power point presentation on gaining power and influence as "political blunder(s)". A. Challenging cherished cultural beliefs and values B. Publicly praising the boss C. Trying to build associative power D. a and b only E. None of the above 2 points QUESTION 8 Chef is having lunch at the company cafeteria when he overhears a group of coworkers talking at the next table. He discovers that, although he does the exact same job as his coworkers and puts in the same amount of effort, he is being paid about ten percent more than everyone else. As a result, he experiences tension, he wants to reduce that tension, and he takes action by working harder to justify his added pay. Chef’s reaction is best explained by __________________. A. Equity Theory B. Expectancy Theory C. Two-factor Theory D. Reinforcement Theory E. Stretch Goal Theory 2 points QUESTION 9 Consider the following statement: “Managers can increase employee’s motivation by increasing (1) the perceived probability of successful performance, given effort and (2) the perceived probability of receiving a second-level outcome given successful performance ” This statement is most consistent with ____________. A. Two-factor Theory B. Equity Theory C. Stretch Goal Theory D. Expectancy Theory E. Reinforcement Theory 2 points QUESTION 10 Interpersonal communication becomes a dynamic, two way process, rather than just an event, through: A. observing B. semantics C. feedback D. relationships 2 points QUESTION 11 Research suggests fewer than ____ of users grasp the tone or intent of an e-mail. A. 30 percent B. 50 percent C. 70 percent D. 90 percent 2 points QUESTION 12 Which reward system is least appropriate in a situation in which an organization's training budget is particularly low? A. profit-sharing B. flexible benefit plans C. informal rewards D. skill-based pay 2 points QUESTION 13 In the operant conditioning model, a(n) ____ precedes and is a stimulus to a behavior. A. kaizen B. ringing bell C. antecedent D. consequence 2 points QUESTION 14 ____ is a specific result that an individual wants to achieve. A. Ability B. A goal C. A need D. Motivation 2 points QUESTION 15 Internal rewards include all of the following except: A. sense of achievement B. pride in accomplishment C. vacation D. feelings of success 2 points QUESTION 16 Human beings learn through: A. classical conditioning B. operant conditioning C. social learning D. all of the above 2 points QUESTION 17 It would be unlikely to find an individual with a hardy personality and: A. an aversion to idleness B. type B personality characteristics C. high self-esteem D. an external locus of control 2 points QUESTION 18 ______ provide employees with a portion of the company’s earnings A. profit-sharing plans B. skill-based pay plans C. informal rewards D. none of these 2 points QUESTION 19 Informal rewards are most effective when they: A. directly reinforce the desired behavior B. are given immediately C. are delivered personally D. all of these 2 points QUESTION 20 Being ____ means goals should be stated in precise rather than vague terms. A. specific B. attainable C. challenging D. measurable 2 points QUESTION 21 Which of the following was not discussed in the narrated power point presentation on communication as a barrier to effective communication? A. projection B. active listening C. stereotyping D. defensiveness E. communication apprehension 2 points QUESTION 22 McClelland's learned needs model of motivation suggests self-motivated high achievers typically prefer which of the following levels of goal difficulty? A. very easy B. moderately difficult C. very difficult D. those to be achieved by chance

Explanation / Answer

QUESTION 1 - Candace tends to see her own traits in other people. For example, she has a highly internal locus of control, and she assumes that others around her also have a highly internal locus of control. This tendency is called: A. actor/observer bias

Answer = A. actor/observer bias

QUESTION 2 When goals are ____, performance will tend to be lower.

Answer =  D. endorsed by employees

QUESTION 3 The criteria for the formation of natural teams include all of the following except:

Answer =   B. alphabetic

QUESTION 4 Limitations to goal setting include all of the following except:

Answer =  C. goal setting is effective only when management is constantly present

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