In open communication, as opposed to closed communication, there will generally

Question

In open communication, as opposed to closed communication, there will generally be ____ meta-communication. A. less B. about the same level of C. more D. the level of meta-communication under these circumstances cannot be predicted 2 points QUESTION 24 Suppose that Cartman, your immediate supervisor, has appraised your performance and is now giving you a feedback interview. According to the narrated power point presentation on communication, which of the following should Cartman do to ensure that the interview is effective? (1) Focus on your personal traits rather than on problems and behaviors, (2) Offer specific examples of your behavior, (3) Make a list of points to cover and give the list to you prior to the interview, (4) Set goals with you. A. 1 and 2 only B. 2 and 4 only C. 2 and 3, and 4 only D. 1, 2, and 3 only E. 1, 2, 3, and 4 2 points QUESTION 25 As a motivational model, Herzberg's motivator - hygiene theory is based upon the concept of: A. need hierarchy B. job satisfaction and dissatisfaction C. social comparison D. expectancy-reward 2 points QUESTION 26 In general, the highest performance tends to occur on a ____ schedule of reinforcement. A. fixed ratio B. fixed interval C. variable interval D. variable ratio 2 points QUESTION 27 All of the following are common techniques for relaxation that individuals may use during a workday to cope with job demands except: A. choose a comfortable position B. close your eyes C. relax your muscles D. become engaged when thoughts enter your mind 2 points QUESTION 28 The purpose of positive reinforcement is to ____ the frequency of desired employee behavior and the purpose of negative reinforcement is to ____ the frequency of desired employee behavior. A. decrease; increase B. increase; increase C. increase; decrease D. decrease; decrease 2 points QUESTION 29 Accurate interpersonal communication occurs when the message ____ by the sender is ____ by the receiver. A. intended; understood B. implied; accepted C. sent; received D. encoded; decoded 2 points QUESTION 30 Of the following, who is most likely to cope effectively with stressors at work? A. Marge, who has low self-esteem B. Bart, who has a high external locus of control C. Lisa, who has a high internal locus of control D. none of these individuals would be any more likely than the others to cope well with stress 2 points QUESTION 31 Marge is a manager for a small communications company. She is asking you for advice on becoming a better communicator. Based on the narrated power point presentation on communication, you would recommend all of the following except: A. When giving feedback, offer evaluative judgments early and often B. Encourage feedback C. Develop a climate of trust D. Role model and encourage effective listening E. Use appropriate language and appropriate channels 2 points QUESTION 32 ____ are used by the sender and ____ are used by the receiver as the means for sending and receiving messages. A. Receptors/transmitters B. Channels/transmitters C. Transmitters/receptors D. Messages/receptors 2 points QUESTION 33 If you are promoted from front-line employee to becoming a manager, what form of power have you increased? A. Legitimate B. Latitude C. Flexibility D. Referent E. Collaborating 2 points QUESTION 34 ____ is a person's talent for performing goal-related tasks. A. Instrumentality B. Ability C. Performance D. Motivation 2 points QUESTION 35 When attempting to solve important and difficult problems that involve uncertainty and ambiguity, media that are ____ in richness should be used, since such media are more likely to promote rapid, effective communication. A. moderate B. high C. low D. none of these; media richness is unrelated to communication effectiveness 2 points QUESTION 36 All of the following are ways in which specific, difficult goals affect motivation and performance except: A. focusing individual’s attention on goal-relevant actions B. causing people to compare their performance to other employees C. encouraging people to develop action plans to reach the goals D. spurring people to persist in the face of obstacles 2 points QUESTION 37 ____ is the highest level of Maslow's hierarchy of needs. A. Growth B. Self-actualization C. Esteem D. Affiliation 2 points QUESTION 38 All of the following are among the tendencies of the Type A personality that tend to cause stress or make stressful situations worse except: A. an aversion to idleness B. a tendency to perceive major life changes as solvable challenges C. a chronic sense of time urgency D. competitiveness and hostility 2 points QUESTION 39 Consider the following statements regarding motivation: I Stretch goals are extremely ambitious goals that are used to stimulate creativity. II According to two-factor theory (also known as motivator/hygiene theory), money is on the list of “hygiene factors” III In the narrated power point presentation on motivation, we stated that money is the single most powerful motivator for employees in modern business organizations. A. Only statement I is true B. Only statements I and II are true C. Only statements I and III are true D. Only statement II and III are true E. All of the statements are true

Explanation / Answer

23 A. Less

24.B. 2 and 4 only

25.B. job satisfaction and dissatisfaction

26.C. Variable interval

27.B. close your eyes

28.C. Increase, decrease

29.A. Intended, understood

30.C. Lisa, who had high internal locus of control

31.D. Role model and encourage effective listening

32.C. transmitter, receptor

33.E. Collaborative

34.C. Performance

35.B. High

36.A. Focussing individual's attention on goal relevant actions

37.B. self actualization

38.B. Tendency to perceive major life changes as solvable challenges

39.D. Only statement II and III are true

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