While implementing their new LMS, Fantastik Lil’ Pancakes (FLP or Flippers), a p
ID: 421061 • Letter: W
Question
While implementing their new LMS, Fantastik Lil’ Pancakes (FLP or Flippers), a pancake emporium, has also implemented social networking sites, text messaging, internal wikis and blogs. They want to use “native” content inside of their learning management system. You also have heard about several franchise owners who have created home-made videos to provide key training points via YouTube to their new employees. Describe risks and ethical issues for using this content “as is” in a community of practice format versus providing a validation process taking subject matter experts from other work (or delaying the use of the content significantly). What would you recommend?
Explanation / Answer
Fantastik Lil’ Pancakes (FLP or Flippers), a pancake emporium, has implemented social networking sites, text messaging, internal wikis and blogs. They want to use “native” content inside of their learning management system. Several franchise owners are available to provide key training to their new employees by using home-made videos. If Fantastik Lil’ Pancakes will us the this approach of Learning management in their organization they will be on following risks and ethical issues for using this content:
Risk 1: New employees learning from your bad apples.
Without a solid learning strategy, the organization will have no control over how employees are getting learnings. Bad habits are hard to fix and without providing the proper learning support to help employees reach their potential, The organization risk them learning all the wrong things from all the wrong people.
Issue1 : Employees will not get proper learning as per industry standard and organization money will be wasted in these improper trainings.
Risk 2: Higher chance of turnover.
An unorganized, incomplete and improper learning strategy is the leading cause for employees to rethink their decision to stay with a company.
Issue2 : Disengagement from inadequate support leaves employees feeling resentful and lacking confidence in their role.
Hence, It’s time to realize that a strong learning strategy is the number one reason top talent comes to work for and stay with any organization.
Risk 3: Poor customer service and damage to brand reputation.
You only get one chance to make a first impression, and as cliché as it is, a negative first impression can have long lasting repercussions.
Issue3 : Putting untrained or under educated employees in front of customers tarnishes their experience and company’s brand.
Risk 4: Slowed ramp time.
Without effective learning support, employees suffer long learning curves with drawn out time to productivity rates. This drives up costs for idle time and increases the risks associated with trial and error learning
Recommendations for employee training.
Creating a solid learning strategy can be complicated, costly, and hard to manage. While the ROI is proven, it is tough for a lot of organizations to swallow the investment in time and money up front. However, there is a manageable way to mitigate these risks.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.