(a) Samsung Note 7 was discontinued from the market due to explosion caused by c

Question

(a) Samsung Note 7 was discontinued from the market due to explosion caused by certain units. Compare Samsung's failure analysis method and classify the similarity with the standard flow given by Panasonic with discussion on the root causes of the failure. Samsung Note 7 telah diberhensikan dari pasaran dioebabian letupan beberapa wnit herkenaan Banding sis kegagalan Samng dan Alasikasitan kesamaan dergan aliran piwal yang telah diberikian olck Lan cara andl Panasonie dengan membincangkan punca asal kegagalan (10 Marks/ Markah)

Explanation / Answer

Answer:

Samsung note 7 was discontinued from the market due to explosion caused by certain units. Now we need to compare the failure analysis of Samsung with Panasonic for finding out the root cause for the same.

Failure Analysis Process of Samsung:

The failure analysis process of Samsung focus on understanding the root cause for the problem. Once the root cause is identified, then they focus on the alternate solution which can help to resolve the root cause. Thus they select the effective solution for the problem. Now they implement the new solution and the product gets updated and the issue is resolved completely.

Failure Analysis Process of Panasonic: The Panasonic uses the failure analysis process as below

So both Samsung and Panasonic gives importance to their failure analysis process and their aim is for fixing the root cause so that they can avoid the re-occurrence of the issues and saves the brand image and huge cost in managing the quality problem in the market.

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