Not all of the 100 customers who walk into the C&A; store per day will make a pu

Question

Not all of the 100 customers who walk into the C&A; store per day will make a purchase. About 20% come to browse but not buy 10% need assistance to complete a purchase, and 5% need assistance but leave without making a purchase. The other 65% purchase something without requiring assistance C&A; has one greeter (who greets every customer), two assistants (who deal with customers who need assistance), and two cashlers (who serve customers who purchase something). What does the demand matrix for C&A; look like? Browse 20 0 0 Buy 80 Greete Assistant Cashie 75 Browse 20 0 Help Buy Greeter Assistant Cashie 0 75 Browse 20 0 Help Greeter Assistant Cashie Buy 65 0 65 Browse 20 0 0 Help Buy Help +Leave Greeter Assistant Cashie Buy 65 0 65 0

Explanation / Answer

Option D is the right option in this case because the distribution is done accordingly in this case with respect to the number of customers and the Greeters, assistants and cashiers.

False

Rework may or may not lower the process capacity because in case if defects it may happen that the rework is required to reduce the defect and make the process better.

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