You must choose a publically traded for-profit organization....ALORICA Provide a

Question

You must choose a publically traded for-profit organization....ALORICA

Provide a brief overview of the company, including its history and its purpose (i.e., mission, vision, etc.)

List what data are available to you such as financial reports, competition, external environment That is, what specific data will you be using to complete Phase 2 and Phase 3. You don’t need to supply it at this point, but you must prove that you’ve done research to determine that data are available.

Explain (in general) how you will develop your analysis. That is, explain what analysis tools you will apply to the data available in order to analyze your chosen company. That is, explain what analysis tools you will apply to the data available in order to analyze your chosen company.

Explanation / Answer

Alorica

The company is mainly known for its B&B and B&C customers management solution internationally. The company provides customer care, technical support, customer response, supply chain management, reverse logistics etc. The company was founded in the year 1999. It is headquartered in California and is situated in various locations in North and South America and Asia.

Mission statement :-

The statement is - "At Alorica, our mission is simple: to deliver insanely great customer experiences. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions".

Vision statement :-

THe company's statement - "We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions".

Value :-

Their main value is their people. They mainly focus on peoples. They value quality and respect others.

The company has an estimated revenue of $1.2 billion.

Competitors :-

The company has many competitors. Top rivals -

* Sykes - Top competitor, headquartered in Florida. It was founded in 1977. Estimated revenue is $1.6 billion.

* TeleTech - Founded in the year 1982. Estimated revenue is $1.5 billion.

* Convergys - Founded in the year 1998. It is headquartered in Ohio. Estimated revenue is $2.7 billion.

Analysis :-

There are two types of data analysis tools -

i) Qualitative analysis

ii) Quantitative analysis

For the analysis of data of Alorica I might use Visio, Minitab or Stata analysis tool to collect data for statistical data analysis. Microsoft Excel is also an option for using analysis tool. These tools may help to interpret results from the data collected.

Hope this helps :)

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