The call center you manage has determined that there are potentially five ways t

Question

The call center you manage has determined that there are potentially five ways that a call can be messed up. For any given call, therefore, you could have as few as 0 or as many as 5 errors. Each month you sample calls to determine the errors that occur. During the past month there were 423 calls sampled. From this sample the number of errors observed are given in the table:

The rest of the calls had no errors. Determine the DPMO for the month.

Be careful, for example, the value in the table for occurrences tells how often a certain number of errors occurred. If the value next to 5 errors for examples was 6 occurrences, then 30 errors occurred etc.

Explanation / Answer

Answer:

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