7. The CEO meets with hospital managers to ensure that each understands his or h

Question

7. The CEO meets with hospital managers to ensure that each understands his or her responsibility in the
upcoming Joint Commission survey. In doing so, the CEO is supporting _______ structure.
A. organizational
B. systemic
C. intuitive
D. cognitive
8. When something fails to achieve the intended outcome, it's called a/an
A. adverse event.
B. latency.
C. violation.
D. error.
9. A patient picks up her prescription that was filled through a local pharmacy. When she gets to her car,
she notices that the pharmacist gave her the incorrect dosage. She therefore goes back in to tell the
pharmacist, who apologizes and corrects the prescription. This scenario is best described as an example of
quality
A. assurance.
B. improvement.
C. management.
D. control.
10. A pharmacy wishes to use a standardized list of drugs for a nearby hospital. You argue that doing so is
difficult because of which characteristic of dynamic complexity?
A. Change
B. History dependency
C. Tight coupling
D. Trade-offs
11. You manage a department, and your main philosophy is to eliminate waste. In doing so, you're using
which one of the following tools?
A. Organizational design
B. Total quality management
C. Lean thinking
D. Six Sigma
12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In
doing so, she practiced
A. single-loop learning.
B. cognitive psychology.
C. double-loop learning.
D. schema.
13. One of your employees tells you, "You always take the other employee's side and never my side." This
employee is illustrating which one of the following ways of thinking?
A. Schema
B. Double-loop learning
C. Cognitive psychology
D. Mental model
14. What is one way that organizations can "mature" on the quality continuum?
A. Eliminate defects and waste
B. Meet current organizational standards
C. Improve philosophy methods
D. Measure past and current performance
15. Most issues within an organization happen
A. within the entire iceberg.
B. at the tip of the iceberg.
C. below the waterline.
D. above the waterline.
16. Which one of the following systems context models provides a "big picture" look at healthcare across a
broad view of different influences on a system?
A. Systems model of organizational accidents
B. Baldrige performance
C. Three core process model
D. Socioecological framework
17. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of
a/an
A. conversion process.
B. input.
C. feedback.
D. output.
End of exam
18. A quality manager asks why medical errors are increasing. By asking this type of question, you can
deduce that she's most likely at which stage?
A. Going below the waterline for changes
B. Using information to identify essential systemic structure
C. Understanding how systemic structure isn't readily available
D. Understanding how systemic structure influences behavior
19. A patient becomes ill after a sponge was left inside him during surgery. This scenario is best classified
as a/an
A. latency.
B. adverse event.
C. error.
D. violation.
20. The interpersonal relationships within hospital departments are examples of _______ structure.
A. organizational
B. systemic
C. intuitive
D. cognitive

Explanation / Answer

7- The CEO meets with hospital managers to ensure that each understands his or her responsibility in the
upcoming Joint Commission survey. In doing so, the CEO is supporting

A. organizational

Explanation- as the CEO is asking for it properly doing their duty he is definitely asking for hospital managers to follow organisation structure and its guidelines.

8. When something fails to achieve the intended outcome, it's called a/an

D. error.

Explanation- if anything in any projector program does not give the desired results then it is called an error. These errors can be mitigated by having an approach of re-testing in the whole process.

9. A patient picks up her prescription that was filled through a local pharmacy. When she gets to her car,

C. management.

Explanation - as the pharmacist replaces the product and give the right product by apologizing, it directly provides an information about an approach towards creating a better quality management for improving the customer experience.

10. A pharmacy wishes to use a standardized list of drugs for a nearby hospital. You argue that doing so is

B. History dependency

Explanation- hospitals are the bigger revenue generating businesses which are creating employment for the pharmacist towards. Using history dependency is essential for the Pharmacy Store to improve its revenue.

P.S. - please use separate threads to ask more than 4 questions in one go.

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