was right. Maybe he rean shoukd talk to Gale about this. Ill to handlie the nes
ID: 433697 • Letter: W
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was right. Maybe he rean shoukd talk to Gale about this. Ill to handlie the nes t. What surface problems do you notice? 2. What are the underlying root problems? 3. If you were Luis, what would you do? to invit 4. If you were Gale, what would you do? Case Study 11.2 Evelyn Sanchez, Supervisor Evelyn Sanchez is a Customer Services Supervisor for Buck house. Her duties include making sure that workisdistriman's a la we tributed s, and reviewing employees strict deadlines, approving certain transactions, and reviewi is required to set quarterly goals for herself and to train emplo and employee's wo customers in ways that meet their needs. Evelyn's team includes ten employees of diverse can American, Euro-American, Latino American, and Asian the employees are bilingual. Rosita, a Latina American, is hired as a i backgrounds Is hired as a new membe( mericanExplanation / Answer
1. Surface problems - There are problems with managerial & administrative procedures; communication. A multi-cultural team manager must be able to control the conflicts effectively as they must comprehend conflict management thoroughly. This is not a task conflict but a relationship, or, emotional conflict. Conflicts come from conflicting personalities; disputes in a multi-cultural team are based on conflicting personalities, There is a state of disharmony between Evelyn, and, Ophelia resulting from contradictory needs, beliefs, or, interests.
2 Underlying root problems - It is possible that the firm is accommodating in case of teams with individuals from different backgrounds but individuals are not that mature & do not understand that use of a native language by individuals should not lead to distress, or, conflict. One should not think of territorial power, or, hidden agenda when these are not in the picture. Value systems in a multi-cultural team are divergent.
3. Evelyn is the team manager. She has the authority over other team members. Ophelia is a team member but she does not give respect to Evelyn. This may be cultural due to her approach to power distance. Conversing in a native language with a team member should not lead to a negative reaction. Evelyn can be accommodating but this conflict needs to be handled in a manner that multicultural differences do not affect the working of the team while Evelyn is allowed to manage the team in the manner she wishes to.
4. Gene should consider the approaches to power distance between employers & managers; dynamics of interpersonal space, individualism & collectivism. Distress with divergent norms can result in conflicts. Conflict can develop from a misinterpreted tone of voice, or, non-verbal gestures. A wrong assumption can draw a negative reaction. Gene should try to understand Ophelia's problem, and, resolve the matter that the multicultural team is facing.
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