analyze the following message. Pinpoint its strengths and weaknesses by providin

Question

analyze the following message. Pinpoint its strengths and weaknesses by providing a summary of organization, content, and style errors.

                I am sorry you were dissatisfied with the sports celebrity we subbed for your dedication ceremony. Although you obviously feel your claim has merit, refusing to pay us is just not going to work for us. Michelle Aker’s injury and hospitalization was out of our control—just not our fault. We felt sure you would be overjoyed we came through with someone at the last minute. Our contract states specifically that we would provide you a substitute; we did our part and we expect you to do your part and pay us for our services.

                We appreciate your business and hope that you would consider us the next time you need a sports celebrity for a function.

Explanation / Answer

Below are the strengths of the message -

1. The message is bang on the point and clearly highlights what the firm wants to convey to its client.

2. There were no grammatical errors and the content looks good with the core message communicated.

Below are the weaknesses of the message -

1. The message opens on a negative note and directly points that it was not the fault of the firm and also demands for the payment of services from the client.

2. From the second paragraph where the firm clearly highlights its wish to engage in business with the client in future. But, the message doesn't seem to focus on the same.

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