15. Which of the following statements adequately explains the difference between

Question

15. Which of the following statements adequately explains the difference between design quality and conformance quality?
Design quality is based on the customer's perspective, while conformance quality is based on the product engineer's
perspective.
Design quality is the inherent value of the product in the marketplace, while conformance quality is the degree to which the
product or service design specifications are met
Features, aesthetics, and perceived quality are dimensions characterizing conformance quality.
None of the above statements are adequate in explaining conformance and design quality

Explanation / Answer

Answer: Design quality is the inherent value of the product in the marketplace, while conformance quality is the degree to which the product or service design specifications are met.

Explanation:

Design quality is the quality the supplier or producer is trying to offer to the customer. It refers to the specifications drawn up at the design specification stage and defines the inherent value of the product in the market place. But conformance quality is the quality of the product actually produced or delivered as per the specification. The quality conformance is met when the quality of the product conforms to the specification. Hence the answer.

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