Which of the following can reduce waiting time for customers? (i) Reduce the var

ID: 443470 • Letter: W

Question

Which of the following can reduce waiting time for customers?

(i) Reduce the variability in the time it takes to serve a customer

(ii) Have customers create appointments or reservations

(iii) Pool employee resources such that there is a single line and whatever employee is available can help the next person in line

Only (i)

Only (ii)

Only (iii)

(i) and (ii)

(i) and (iii)

(ii) and (iii)

Any of them will help (that is (i), (ii) or (iii))

Only (i)

Only (ii)

Only (iii)

(i) and (ii)

(i) and (iii)

(ii) and (iii)

Any of them will help (that is (i), (ii) or (iii))

Answer :

Which of the following can reduce waiting time for customers?

(i) Reduce the variability in the time it takes to serve a customer

(ii) Have customers create appointments or reservations

(iii) Pool employee resources such that there is a single line and whatever employee is available can help the next person in line

Any of them will help (that is (i), (ii) or (iii))

Reduction in variability of time to serve the customers will increase efficiency.

creation of appointments will encourage puncuality & time managment

third option will lead to optimal use of avaiable resources in case of huge crowds.

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