The textbook author asserts that creating a culture for quality and performance
ID: 443627 • Letter: T
Question
The textbook author asserts that creating a culture for quality and performance excellence is not rocket science. Comfort Zone, a 200-person organization that services and repairs residential and commercial heating ventilation and air conditioning (HVAC) systems in the greater Phoenix area, has been losing customers because of recurring complaints about shoddy equipment, poor workmanship, and slow service. Imagine that you have very recently become the CEO of Comfort Zone and have been tasked to “fix the business”. Summarize your approach to creating a culture of quality and performance excellence as a part of “fixing the business”.
Explanation / Answer
Author has very truly said that 'Creating a culture for quality and performance excellence is not rocket science'.
To fix the current business issues of Comfort Zone, if i would be appointed as CEO, i would follow strategy to fix these issues :
I think this way i would be able to create culture for quality and performance excellence in a company by making good profits and retaining market share.
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