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The question is in the book named check-in check-out managing hotel operation(9t

ID: 444286 • Letter: T

Question

The question is in the book named check-in check-out managing hotel operation(9th edition), chapter 7, p211 'an incident in hotel management' Q3. I want to get answer specific terms and concepts presented in chapter 7.

How to attract more customers from companies in the local business park was the topic of this month's meeting of departmental managers. The group was confident of its ability to deliver, so they adopted and widely advertised a quality guarantee for local businesses. "If anything goes wrong, the room rate is on us!"


An out-of-town representative of Allied Manufacturing, a nearby industry, has been in the hotel for two nights. There was no hot water last night or the morning of the third day. The guest mentions this to the guest-service agent as he goes through the check out procedure. "I think I'll take advantage of your quality guarantee."


'"Yes sir; please wait while I get the manager."


It was almost 15 minutes before the hotel manager appeared. "Good morning. The agent has told me about your request and I would like to comply. There's no hot water because the boiler is down. It's an act of God, a force majeure, so, as I have told other guests, the situation isn't covered by our guarantee."


Q3: What further, long-run action should management take, if any?

Explanation / Answer

People who excursion need hotel for different reasons like visiting hotel for business purpose,leisure and for relaxation.The step therefore at which absolute area investors are going into hotel advancement and facelift sections.Every hotel allow energy management and bring some policies and actions for the preservation of their adroitness,reducing the energy usuage and control of the use of water.It is approved that future researchers should allow management of energy in hotels because of incresing numbers of machines for operating this business that takes huge capacity of electric power which outcomes in highly energy price.

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