1)Name the three kinds of customer turnoffs described in the chapter. Who, in an
ID: 445300 • Letter: 1
Question
1)Name the three kinds of customer turnoffs described in the chapter. Who, in an organization, is primarily responsible for each? 2)What is Web-based customer service and why is it important? 3)What is a company's "culture?" What are some key characteristics of the culture at Yum! Brands, Southwest Airlines, and Zappos? 4) Define what the word "customer" means in the context of this chapter and discuss the two different kinds of customers that every business has. 5)Describe four positive steps to better listening. 6) Summarize the advantages to a company of having "call centers" rather than having any employee handle phone calls. (Service Sector Management)
Explanation / Answer
Web based customer service helps to cater more customers in different geopgraphic location. This help to increase the reach of business.
Culture basically means the way the company runs its business, Are they customer centric or service centric
Call center has professionally trained people , who will help in dealing with customer in a better ways
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