In as much detail as possible answer the following: Remember to PARAPHRASE, do n

Question

In as much detail as possible answer the following: Remember to PARAPHRASE, do not cut and paste from the textbook or any source.

2. Describe the key issues addressed in each of the seven categories of the Criteria for Performance Excellence.

14. What are the similarities and differences among Six Sigma, ISO 9000, and the Baldrige approaches?

5. Propose three applications for each of the seven management and planning tools discussed in the chapter. You might consider some applications around school, such as in the classroom, studying for exams, and so on.

Explanation / Answer

2)

Malcolm Baldrige Award is one of the most prestigious awards that are given to an organization for its good work. This award is applicable for five different industries, as listed below:

To win this award, a firm should exhibit outstanding results in areas like financial performance, product operation, client requirement, service performance, supplier performance, and productivity.

The seven categories of Criteria for Performance Excellence in the Baldrige Award and the key issues addressed in them are mentioned below:

1) Leadership: This category examines how the leadership team guides, governs and sustains the organization. It also looks at the fulfillment of ethical, legal, societal, and community responsibilities of the organization.

2) Strategic Planning: This category of Malcom Baldrige award examines the organizations strategic objectives and action plans. It also helps to examine how the plans are deployed in the organization and how changes are made and progress is measured.

3) Customer Focus: This category examines the methods and techniques using which an organization engages its customers and builds a customer focused culture. It also examines how the organization uses customer input to improve and to innovate.

4) Measurement Analysis and Knowledge Management: This category of the Baldrige award examines the methods using which an organization gathers, analyzes, manages and improves its information technology.

5) Workforce Focus: This category of performance excellence examines the process in which organization manages and engages its workforce and utilizes the skills and assets of the workforce to achieve its strategic objectives. It also looks at the organizations ability to assess workforce needs and capabilities and to build an environment conducive to high performance.

6) Process Management: This category examines the process in which an organization designs its work systems and the process using which it improves those systems and integrates the strategic plans and customer focus into the systems. It also looks at the organizations response to emergencies.

7) Results: This category examines the organizations performance and improvement in various key areas of a business. It also looks at performance levels relative to key competitors.

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