During this course you will work towards the completion of a research project. Y
ID: 448403 • Letter: D
Question
During this course you will work towards the completion of a research project. You will select a business, corporation, or organization that can be actively observed and evaluated. You will gather information as necessary to complete the entire research project. A comprehensive evaluation of human resources and business practices is to be examined for the purpose of incorporation into the research project. This project has three parts that must be completed. Research Project Outline (Online) To help guide you during this project you will develop outline. The outline should include: Part 1: Company Profile Part 2: Identified Problem Areas Part 3: Consultant Recommendations
Explanation / Answer
This is the project which I did during my post graduation for a company where I was intern:
Part 1: COMPANY PROFILE
HCL Infosystems Ltd, is India´s premier hardware, services and ICT systems integration
company offering a wide spectrum of ICT products that includes Computing, Storage,
Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop- shop for all the ICT
requirements of an organization. India's leading System Integration and Infrastructure
Management Services Organization, HCL has specialized expertise across verticals including
Telecom, BFSI, eGovernance & Power.
About Company
HCL Infosystems Ltd.
HCL began an exciting journey more than three decades ago with a dream to give India its
very own microcomputer. The sheer clarity of vision and hard work led to a revolution and
laid a foundation for the Indian IT industry, which has today acquired a distinct position
amongst major economies in the world. Today HCL is a USD 6.2 billion global enterprise and
Ajai Chowdhry one of the founder members has been the key force in driving the growth of
HCL and today leads, HCL Infosystems the flagship company.
HCL Infosystems, the flagship company of the HCL enterprise, had a turnover of Rs. 400.6
crores (USD 85 million) in 1994 which underwent tremendous growth to become Rs. 10,901
crores (USD$ 2.4 billion) today. Employing - 7762 people, the company has today emerged
not only as the country’s information-enabling powerhouse but a great place to work with
industry accolades and awards received year after year.
HCL Infosystems has a long standing history of being involved ever since the inception of the
IT Industry in the country. When government was seeking collaboration, HCL Infosystems
were one of the first to partner in laying down the IT infrastructure in India from something
as basic as introducing a computer in the remotest part of the country. In a developing
country like ours where we are leapfrogging to match the pace of developed global
economies, ICT is rapidly becoming the core of any intelligent infrastructure and HCL
Infosystems has developed customised & efficient system integration solutions designed to
fuel the Indian growth engine. With relentless efforts to fuel the PC market, HCL Infosystems
has been acting as a catalyst for affordable & economical computing.
Today HCL Infosystems has become one of the leading System Integration Company in the
country, implementing several turnkey Systems and Networking Integration projects
nationwide and across most of the vertical business segments. HCL Infosystems is uniquely
poised today in the market making it the only company with India as its primary focus,
offering state of the art technology solutions to empower a host of Defence, Homeland
Security frameworks, social sectors and government schemes for Nation building.
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HCL Infosystems has being powering numerous projects across sectors like Defence,
Homeland Security, Airport & Railways Intelligent Infrastructure, Telecom, Banking, Public
Distribution System, E-governance, Education, NREGA etc. With global expansion and
sharing best practices with the world and in particular developing markets, the company is
today strategically expanding in markets like Middle East, Southeast Asia and Africa. The
company has developed more than 30 IP products to serve different segments of the
markets backed by various hardware and software services.
HCL today has India's largest vertically integrated computer manufacturing facility with over
three decades of electronic manufacturing experience & HCL desktops is the largest selling
brand into the enterprise space. With India’s largest ICT services network that reaches to
every corner of India, HCL’s award winning Support Services makes it the preferred choice of
enterprise and consumers alike. HCL Infosystems has a 100% subsidiary that addresses the
physical security technology system integration market. The subsidiary leverages technology
to build a security framework called ‘Safe State’ that safe guard’s life, infrastructure &
society.
Part 2 and 3 Combined: i.e. Identified problem areas and consultant recommendations focused on their buisness practices:
Their business practices are very quality focused and no compromise on this front.
QUALITY as per their website and which I experienced during my tenure:
The history of structured quality implementation in HCL Infosystems began in the late 1980s
with the focus on improving quality of its products by using basis QC tools and Failure
Reporting and Corrective Active Systems (FRACAS). We also employed concurrent
engineering practices including design reviews, and rigorous reliability tests to uncover
latent design defects.
In the early 90s, the focus was not merely on the quality of products but also the process
quality systems. Our manufacturing unit at NOIDA was certified initially to ISO 9002:1994 by
Bureau Veritas Certification in 1994 and later on to ISO 9001:1994 in 1997. As of now, all
our manufacturing units are certified by Bureau Veritas Certification as per ISO 9001:2000
and ISO 14001: 2004.
Below is the code of conduct which they implement for their business practices:
I. Definition
“Board Member” shall mean a Director of the Company.
“The Company” shall mean HCL Infosystems Limited.
“Senior Management” shall mean personnel of the Company who are members of its
core management team excluding Board of Directors and this would comprise all
members of management one level below the Executive Directors, including all
functional heads.
II. Purpose
The prime purpose of the Code of Conduct is to create an environment where all the
Board Members & Senior Management of the Company maintain an ethical standard
and compliance to the ethical standards that are laid down. This code of conduct will
act as guideline to all to :
o Promote honest and ethical conduct.
o Maintain a corporate climate in which the integrity and dignity of each
individual is valued and promoted.
o Assure compliance with laws, rules and regulations that govern the
Company's business activities; and
o Assure the proper use of the Company’s assets.
o Not to indulge in any activity which adversely affects the image of the
Company.
This Code does not specifically address every potential form of unacceptable
conduct, and it is expected that the Board Members and Senior Management of the
Company will exercise good judgment in compliance with the principles set out in
this Code. The Board Members & Senior Management of the Company have a duty
to avoid any circumstance that would violate the letter and spirit of this Code.
III. Guiding Principles
(i) Fair Dealing
The Board Members & Senior Management of the Company shall deal with
others in a fair manner and ensure “Respect for Individual”. Non-compliance
will attract disciplinary action.
(ii) Proper Use of Company Assets
The Board Members & Senior Management of the Company are prohibited
from using Company assets, confidential or proprietary information or
position for personal gain. The Company assets should be used only for the
legitimate business purposes of the Company.
(iii) Compliance with Laws, Rules and Regulations
Any transaction undertaken in the name of the Company that would violate
the laws of the land is prohibited. Particular attention is directed to the laws,
rules and regulations relating to discrimination, securities, antitrust, civil
rights, transactions with foreign officials, safety and the environment. If any
uncertainty arises as to whether a course of action is within the letter and
spirit of the law, advice should be obtained from the Managing Director of
the Company.
(iv) Discrimination and Harassment
The Company is committed to providing a workplace free of discrimination
and harassment based on race, color, religion, age, gender, national origin,
disability or any other biases. It would be the endeavour of every Board
Member and Senior Management of the Company to see that the work place
is free from such discrimination and harassment.
If any Officer or Associate is discriminated against, he/she may lodge a
complaint of discrimination or harassment to the Managing Director of the
Company.
(v) Political Contributions
Corporate funds, credit, property or services shall not be used, directly or
indirectly, to support any political party or candidate for public office, or to
support or oppose any ballot measure, without the prior approval of the
Board of Directors of the Company.
(vi) Confidential Information
Confidential information be it technical, operational or commercial should
not be disclosed to anyone. Such information is confidential and for exclusive
use of the Company.
(vii) Conflicts of Interest
(a) General
Generally, a conflict exists when the personal interests or activities of
a Board Member or Senior Management of the Company may
influence the exercise of his or her independent judgment in the 5
performance of one or more duties to the Company. Even the
appearance of a conflict of interest may be as damaging as an actual
conflict and should be avoided.
The Board Member & Senior Management of the Company should not
enter into any transaction or engage in any practice, directly or
indirectly, that would tend to influence him or her to act in any
manner other than in the best interests of the Company.
The Board Member & Senior Management of the Company (or
members of their immediate family) also should not exercise
discretionary authority or make or influence any recommendation or
decision on behalf of the Company that would result in an undisclosed
personal financial benefit to such person or to members of his or her
immediate family.
It is clarified that it would not be a conflict of interest for the Board
Member & Senior Management of the Company or members of their
immediate family to obtain services from persons or entities who also
provide services to the Company, including legal, accounting or
brokerage services, loans from banks or insurance from insurance
companies, at rates customary for similarly situated customers.
(b) Gifts and Other Benefits
No Board Member & Senior Management of the Company or member
of his or her immediate family, shall (directly or indirectly) solicit,
accept or retain any gift, entertainment, trip, discount, service, or
other benefit from any organization or person doing business or
competing with the Company, other than (i) modest gifts or
entertainment as part of normal business courtesy and hospitality
that would not influence, and would not reasonably appear to be
capable of influencing, such person to act in any manner not in the
best interest of the Company or (ii) acceptance of a nominal benefit
that has been disclosed to the Company.
(viii) Accounting and Reporting
All the Board Members and Officers in Senior Management of the Company
are expected to follow the Company’s Accounting Policies. All accounting
records should accurately reflect and describe corporate transactions. The
recordation of such data must not be falsified or altered in any way to
conceal or distort assets, liabilities, revenues, expenses or the nature of the
activity.
All public disclosures made by the Company, including disclosures in reports
and documents filed with or submitted to the Statutory Authorities shall be
accurate and complete in all material respects. All the Board Members &
Officers in Senior Management are expected to carefully 6
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(ix) Violation of the Code
consider all inquiries from the Company related to the disclosure
requirements and promptly supply complete and accurate responses.
The Company will take appropriate action for violation of the Code.
IV. Amendment or Modification
Any amendment or modification of this Code would be approved by the Company’s Board
of Directors or a duly authorized Board Committee.
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