Multiple choice: Only one of the alternatives is correct. Please circle it. In a

Question

Multiple choice: Only one of the alternatives is correct. Please circle it. In a service system, what is not the cause for the presence of queue? Insufficient capacity Insufficient demand variability of arrival process variability of processing time All the above reasons can cause the queue to line up Pendleton's famous BBQ restaurant smoking pig recently started to serve Clemson campus using their food truck in front of the Bracket Hall. At 11:30am of one Tuesday, Dr. Wang went there for lunch to find there is a long line of people in front of the food truck. Unable to resist the delicious smell, he joined the line. He was in the third place in the line after 40 minutes. Unfortunately, he had to give up and return to shrine hall because he had a 12:30pm Operations Management class to teach. What is Dr. Wang's queuing behavior called? Blocking Jockeying Balling Reneging In a service system. the benefits of pooling the customers in a single queue include all the following except for: First-come first-serve: fairness is guaranteed Customer jockeying behavior is prevented Customer bulking behavior is discouraged Service resources are better utilized All of the above are benefits of queue pooling - no exceptions Which of the following statement about waiting line is wrong? Segregation provides differentiated service Pooling guarantees fairness Pooling deters jockeying Segregation minimize time in queue Which of the following statement about service system is correct? Service system features a make-to-stock process. On average, the waiting time in a segregated queue is shorter than that in a pooled queue. Dynamic pricing is a commonly used technique to regulate the arrival process for service systems. The queue length and the waiting time increases at a decreasing speed as the utilization approaches to 1.

Explanation / Answer

Following are the answers to the asked questions:

i) In a service system, insufficient demand can not be a cause for presence of queue, so, option B.

ii) Mr. Wang's queuing behavior is Reneging, as he was tired as well as may get late for his lecture, so, option D.

iii) All of the above are benefits for queuing - no exception, so, option E.

iv) Segregation does not minimize time in queue, so, option D.

Regards.

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