1.How does change management relate to project management? Think about the relat

ID: 451838 • Letter: 1

Question

1.How does change management relate to project management? Think about the relationship between unique projects and efforts to change your operations.

a)Larger change efforts can be broken down into more manageable components or projects. This will help you divide up the work, track deliverables, and stick to the agreed upon timeline.

b)Like Change Management efforts, Projects are one of a kind efforts with a defined start and finish. You can’t lead through a Change without good project managers.

c)Like Change Management, Projects are broken down into Knowledge Areas such as Time, Communications, Cost, Scope, etc.

d)Change Management and Project Management are two distinct functions within Operations. A good project manager does not need to be cross trained in Change Management.

2. There is usually around 10% of the population that is resistant to change. What is the best way to get this 10% to adopt the new methods (change)?

a)There are two ways to get things done, appeal to logic and appeal to hierarchy (managers).

b)There are five forms of leadership: Coercive, Expert, Reward, Legitimate, and Referential. Select the appropriate leadership style to influence the 10% of the audience to change.

c)There is no need to win them over, the company can survive and move forward with 90% onboard with the new method.

d)The 10% early adopters can’t wait to try the new method, if you win over the 80% critical mass the 10% that are resistant will have no choice but to come over to the new method.

3) How does Process Time (P/T) compare to Lead Time (L/T)?

a)P/T is the rate at with work is produced and L/T includes waits and delays.

b)L/T is the time estimate you tell customers and P/T is the internal estimate for hands on work. You build a buffer into the L/T to be safe.

c)Sometimes you have external delays outside of your control (e.g. from suppliers) and therefore you need to add extra time from your P/T to your L/T.

d)In a perfect world your P/T would equal your L/T because there would be zero waste. Therefore all effective working time is spent producing the product and there are no extra delays

4) What are some of the benefits for the employee when they adopt a Continuous Improvement Mindset and Culture? Select the best answer from employee viewpoint.

a)Help the company save money on operating expenses or the cost of doing business.

b)Promotes a single way of working across the enterprise. This reduces confusion.

c)You need less employees to do the same volume of work when operating efficiently.

d)Helps employee work on more value-add work, improves morale, improves work/life balance (Less Overtime).

Explanation / Answer